Plumbing services by Ace Plumbing & Sewer in Downers Grove, Illinois

We were in need of an ejector pump and sump pump. Called Ace because of his good reviews and was not in the least disappointed. Knowledgeable professional reasonable pricing. He will be coming back next month to do valve repair. We r very satisfied and would recommend him and his work. Sincerely Mark and Betty Shervy Aurora Illinois

We had a water leak issue when selling our home. Ed was very responsive and professional. The issue was resolved quickly to the satisfaction of the buyers. I will not hesitate to use Ace in the future.

So I don't normally leave bad reviews but this was an absolute joke. I called Ed on a Sunday, he said if I sent pictures he'd provide me an estimate over the phone for installing a shower valve. Sent the pictures Sunday and followed up Monday. Ed said he never got the pictures. Sent the pictures again Monday and followed up on Tuesday. Ed said again he didn't get the pictures. He finally tells me that the line I've been calling him at his 2 numbers, and that I've been sending them to the wrong number. Couldn't you have told me that from the beginning? I follow up again Wednesday and he did finally get the pictures, but refused to give me an estimate. Now I've wasted 4 days to get an estimate. I finally give up trying to get an estimate and tell him to just come by Thursday afternoon. When I talk to him Thursday he tells me there will be a service fee, after taking off work already and scheduling the appointment. Shows up Thursday and after 10 minutes provides me an estimate of 688 with me providing him the shower valve. No tile on the wall, just cement board, and an access panel on the wall behind the valve. I refuse the work and he tells me it'll be 125 just for coming out. I tell him that he never told me the price for the service fee, and he responds "that's your problem". He then works into the conversion that he has a GUN at his house. At this point I'm afraid to argue over the price anymore and just agree to the work... I try to work from home on my laptop during the job, but am asked twice to assist with the job. I find it embarrassing that a professional, and as he reminded me had 30 years experience, had the audacity to ask for my help. I pay for a service because I'm extremely pressed for time. The shower valve was installed correctly, but the service was terrible/ down right scary. Do not use this company as they will try to manipulate you in every way, and completely waste your time and money. God help the next person that has to deal with Ed.