Plumbing services by Ace Plumbing, Inc. in Lafayette, Louisiana

We only contacted this company due to the reviews. Unfortunately, I cannot say that we are satisfied with our experience. My husband called due our water heater possibly going out. The service would be on a Saturday so we were informed that it would be 58.50 just for the person to come out. The individual was here for a few minutes and informed us that the reset button on the water heater had popped out. He pushed it back in and told us the price would be 201.00. I called Ace Plumbing to verify. I spoke to Kayla, who informed me this was correct. That pushing that button was considered "relighting" the water heater and due to the weekend the worker was paid time and a half. He was literally here for a few minutes. She was adamant that 201.00 was totally justifiable for the time and "work" put in.

Ace Plumbing was quick and courteous. I made one phone call and they were at my home an hour later.

There isn't much good I can say about a company that charges 334.00 to change a bathroom faucet. They came out while I was gone because my wife noticed a leak under the bathroom vanity. Granted, when my wife called and told me the cost I was under the assumption that they were changing the entire sink for that price, since I had a licensed plumber from another company install and plumb a hot water tank for around the same price. The minimum service charge of 39.00 was also a stand-alone cost and not rolled into the total cost as a credit to the service amount so it's a bit shady to call this a minimum service charge and still charge you the 39.00 when you exceed the minimum service amount... I looked up the make and model of the faucet they installed; it retails for about 50. You do the math. Their “up-front” pricing is anything but upfront. Because when I called and spoke to the lady who answered, she couldn't tell me why I was charged about 250 in labor for 20 minutes of work. All she kept saying is that it's priced per job. Maybe, but it still doesn't change the fact that even if you marked up the material 100 to make it 100, I'm still left with 234.00 for 20 minutes of labor. If you like your money, please choose another company for your plumbing needs because it's downright shameful they charged anything even remotely close to 334 to change a faucet. I know better for next time who I won't be calling, and I hope I save someone the heartache of spending that much money.