Plumbing services by Sweetwater Sanitation Service in Chetek, Wisconsin

I hate to write such a bad review but this is very upsetting to me and going to be costly to fix. Twice I called the second call was this morning while he was writing up my ticket and I gave them very explicit instructions to STAY OFF the blacktop drive way and to use my auxiliary driveway as I did not care about the grass over there. They show up today and even over my wife's objections about the blacktop driveway, they inform her that they were told to stay off the grass. Now my new blacktop driveway is all tore up from that heavy truck. What can a home owner do to prevent damage to property from people that DON"T LISTEN!!! Makes me wonder if they drink that "Sweetwater" and I can't help but wish I had called someone else.

Always friendly and are available within a couple days for service!

Again, if I could give negative stars, I would. I have NEVER written a bad review of any business, but this place definitely warrants it. My sister and I stayed with our mother while she was on hospice and dying when her water backed up. We cleaned up the mess and called Sweetwater. As others have posted, they never answered their phone and their mailbox was full. We kept trying, and finally got through and finally after 2 days, someone answered. We explained the urgency of the situation; mother dying, in hospital bed, etc. They said they would "try" to get to it in 24 hours and would call us back. They never did, so my sister drove to their shop, which is about 4 blocks away, and BEGGED them to come. They said they would get to us, "when they could, as others were in line for service ahead of us", which we totally understood, and even volunteered to call several people who were ahead of us, and explain the situation, thinking most people would understand the gravity of the situation and let us ahead of them for service. They refused to do that, and NEVER contacted us again. We hauled in water to flush the toilet and bathe our mother, and after 5 days another plumbing company came and did the work. It took them about 2 hours to fix the problem. I would NEVER recommend this company to anyone. My mother had been a customer of Sweetwater several times previously, so naturally they were the first ones we called. So..........bottom line: if you EVER need any plumbing done, do NOT call this business.