Plumbing services by Absolute Plumbing in Mt Vernon, Washington

These guys are great! They squeezed us in last minute, did the repairs quickly and efficiently and explained everything along the way. They're my new plumber from now on.

I was told estimates were free, but when I did not go with them they charged me for the estimate. The employees were great but I'm very disappointed with the business practices.

I wish I could give zero stars. They were contracted through Lowe's to do some measurements for an appliance installation in my home. They were supposed to be at my home between 10am-12pm. I thought someone would give me a courtesy call to let me know when they were in route. Like most people, I have a job, and getting time off can be challenging. However, I was able to be within 5 minutes of my home to allow myself time to get home in a timely manner for the scheduled appointment. It was nearing 1020, and I hadn't heard anything from Absolute Plumbing. I thought that was odd, so I decided to just go home. I entered my home at 1031. I sat around waiting, decided to watch Netflix, and then I realized it was noon. No Absolute Plumbing to be seen or heard from I think I actually saw tumbleweed roll past my house. I gave them a call to find out what happened. The receptionist said someone came and waited at my home for 30-40 minutes. If the window was between 10-12, and I entered my home at 1031 verified the time with my alarm system, did the guy teleport from my home because I didn't see him?! I asked the young lady why didn't he call because I was in the area? I was told he called, and I had her verify my number. Hmm, odd... my phone never rang and my Fitbit never vibrated for this “call” that was supposedly made to me. Then she said, “well some man answered the phone and said it was the wrong number.” I thought no one answered my phone when it was called. She then tried to reexplain to me that the policy is to wait 15-20 minutes then the guy is required to leave but I thought he waited 30-40 minutes. I asked her what time the guy came by....::crickets::.... So basically, you're lying to me. Cute. This whole experience was very unprofessional, unnecessary, and gross. I'm actually glad they did not enter my home, because they probably would have tried to price gouge me.