Plumbing services by Mike Bertolino & CO – Plumbing & Electric in Virginia Beach, Virginia

This is my second review for transparency sake--I had a different email at the time. I can say without hesitation that Mr. Bertolino is the ONLY plumber I would recommend to a family member. I've always been happy with the work he's done in my house. He is honest, extremely experienced, reasonable in his prices, and does exceptional work. To date he has helped us with numerous leaking toilets, replaced a couple of shut off valves for two toilets, repaired a leaking water line in my yard , replaced the water supply shut off in my garage, fixed my water heater, fixed the pipe under my bathroom sink...you get the picture. We trust him. As to people complaining about him not being instantly availability--- Is he going to show up like a genie if you rubbed a magic lamp? No. Be reasonable. If your house is flooding, he'll get to you as quick as he can. If not, he'll still get to you as quick as he can. He'll try to work with you to set up a time when you can be at home. The man is in demand for good reason.

First they were supposed to give me an estimate on a Saturday morning but they gave me no time frame of their arrival. I called to reschedule because I didn't want to wait around based on their subsequent behavior - I'd say that was a good call. Then they did not show up for the rescheduled estimate or call to cancel. I gave them a day to get back to me. Then they never returned my message to reschedule when they no show. They seem very unreliable. Why operate this way?

Called in the morning had an open spot for same day appointment, arrived on time. Had all the tools and parts need when he showed up, with only a brief description over the phone. Was done with a leaky tub trap in a tight spot in 30 minutes. Friendly, knowledgeable, and pricing was very reasonable.