Plumbing services by MEP Home Services in Manassas, Virginia

MEP responded to my warranty call via phone very quickly. Willie showed up on time and switched out the parts to my sink. I have used MEP several times in 2019 and 2020 and they have always responded quickly, been profession and proficient. I highly recommend.

We just moved in to a brand new town home new construction and discovered the sewage line had backed up into our basement. This on the heals of a very stressful move and it being Thanksgiving Eve at 6pm. We called the emergency line for MEP Partners and spoke to, "Olympia", who was professional, attentive, and kind. It took her a couple of hours to get a hold of someone on a holiday evening to assist us. We also contacted the project manager for our town home development who helped Olympia facilitate getting a technician from MEP Partners. Eventually, MEP Partners was able to find a technician to come to our home. We were grateful! Shawn arrived at midnight and stayed until the job was done at 2:30am! Thanksgiving morning. Turns out, there was gravel in the sewage line that was backing up sewage into our home. Shawn had to snake the line multiple times, use a heavy duty vacuum to suck rock out, and flush the line with water. He recommended the builder power wash the line to ensure all the rocks are cleared. Hopefully, this will happen in the next few days. He also adjusted the water temperature in all the bathrooms as we noticed we were not getting enough hot water during showers. He did not have to do this, but he took the time to ensure we were satisfied. Shawn was responsive, professional, helpful, and kind to us. If we could request anyone for our future plumbing needs, it would be Shawn. He came out late on a holiday evening and has a family of his own. We are grateful for his knowledge and expertise. Thank you Shawn for coming to our rescue!

"Justin was great! Not only did he fix the problem he educated me on why it may have happened and what to loook out for in the future. He also gave me alternatives on how to fix minor issues along with taking a look at something extra while he was there. Thank you!".