Plumbing services by Price Right Plumbing & Drain Clean in Chesapeake, Virginia

Price Right Plumbing was called to my property for a Sears Home Warranty repair. After being given a 12-4 window for the technician to arrive and calling the office at 3:45 after no technician showed up, I was told the call would have to be rescheduled because no one answered the call ahead notice. After verifying the phone number they used, I was shocked to learn they called the wrong number because I called that morning to confirm the number. They did scramble to get a plumber to my house which they said would take 30 minutes. The plumber showed up at 5pm, 1+15 later. The plumber then quoted me a total price of 330 to replace 7 worth of PVC piping and that it would not be covered under warranty. After, not before, I authorized the job, he told me he had to go to Home Depot and it was rush hour and it would take from 2-3 hours to complete the job. Also, if I waited until another time the price “might change.” I took that comment to mean I was get charged based on it being after hours. My humble opinion: they get paid more when they can charge you and it is not a warranty repair and that at 5pm on a Friday night they would rather take the 99 diagnosis fee and not spend the extra time fixing the problem. Poor customer service, incompetence, late, and overpriced service wrap up my experience.

American Home Shield sent them out to replace my Apollo system water heater. the initial inspection was less than 2 minutesit had an obvious leak and they told me I would have to pay 670.00 out of pocket for "pipe modifications" which is a loop hole they exploit on every AHS water heater contract, without knowing what water heater would go back in. Turns out the same thing went back in but they would even unload the water heater until we paid. I called the company when I was first told about the loop hole scam and asked what the hourly rate was trying to figure out how they justify the expense know if they had to "modify" every single pipe it would be less than an hour of work, I was told it's a "flat rate". that's top notch lawyer kinda of pay. turn out they used "shark bite" hose couplersmy 1 hour was based on having to solder the four pipes they did nothing extra to install the water heater that they would not have had to do replace the water heater so a complete rip-off sanctioned by American Home Shield who I called several times begging for help but the refused to do anything even let a more honest company do the install, I even offered to pay a second deductible to help cover the second company, they would let my speak a manager or supervisor to give management a chance to make things right, I'll be doing a separate review if AHS. the only ray of light in this dark endeavor is the guys that did the install were nice but..... the water heater failed inspection because the blocked access to my water shutoff valves. My advice avoid them at all cost, in my opinion if you can't make a business successful honestly you're in the wrong business. I believe the got the contract with AHS by bidding low knowing they could more than make up the difference in their loop hole rip-off scam. If you have AHS and have plumbing problem in Hampton Roads tell them when you call this company is not welcome in your home. Before and after photos provided

Recently had an issue with a leaking pipe. Caleb responded to the issue and immediately corrected the issue. He was very professional and polite. If he is a reflection of the companies values and culture then WELL DONE!