Plumbing services by Fitch Services in Charlottesville, Virginia

Fitch Services has done plumbing work for me water heater replacement in restricted space requiring repiping of water meter. They did fantastic work and the cost was approximately 1/4 of the amount that the major plumbing companies in Charlottesville were asking for. You read that right: 25 of the cost for the exact same work and they were flexible, allowing for me to purchase the water heater and handle delivery on my own. I am going to exclusively use them for plumbing going forward and will also try their electrical and HVAC service.

I knew of Fitch Services and their technicians via my place of employment. The technician's honest and forthright approach to their work was very much appreciated. We've lived in our 80+ year old for about 2.5 years. From my experience with Fitch at my place of employment, they were initially contacted to come to our residence to address a clogged kitchen sink drain line. It was suggested to us we replace the drain line instead of snaking it. When the old drain line was cut out and shown to me, it was amazing anything had gotten through that line! Glad we chose to replace it. At the time of that work, we also inquired about replacing/updating all the galvanized supply lines in our home. Among other things, the old, galvanized pipe hot water lines in our second floor bathroom had very restricted flow. The scope of the work needed and how it would be done was discussed to make sure we understood where holes in the wall and ceiling would need to be made to access the work, the potential we'd be without water for possibly 2 to 3 days depending if this or that happens, and what we'd be responsible for, such as fixing/re-plastering the holes. We appreciated the honest assessment of how the project might or would go. All that was discussed before the estimate was put together. Once the estimate was received, my wife and I discussed it and agreed to move forward with the project without getting other bids. Again, all based on the work they'd done at my place of employment. While the technicians were on our project, they kept us updated with daily conversations towards the end of their working day. The technicians treated us both with respect and made sure all our questions were answered thoroughly. The finished project has been great! We were excited to finally have full flow of the hot water! Fitch is now our 'go to' plumber.

Initially no showed, had to call to get them to show up at all, then late by 2 hours, guy said he was busy but it was supposed to be a 9am appointment. Had to wait over a week to get estimate paperwork. Paperwork was not complete and they refused to fix it despite being aware it would cost me substantial financial losses. No support in the way of email or returned calls from higher ups when you call to discuss. Would definitely call another company if I had known. They appear to be resting on prior reviews.