Plumbing services by Mountain Side Plumbing in Salt Lake City, Utah

I've worked for Mountain Side Plumbing for over 18 years now & I've noticed a few negative reviews on Google recently that I wanted to comment on. They all seem to involve water heater service. Mountain Side Plumbing is not a 24 hour service company. We work in service, remodeling, but mostly perform new construction. We do have a plumber on call for our customers that have an emergency, but since we are not a 24 hour service company we don't stock water heaters at our office. So if we get a call in the middle of the night or over the weekend that their water heater has stopped working, we can't replace it until the following business day when we can purchase a water heater. I also see some pricing questions/issues. Most water heaters have a 6 year manufacturer warranty, but only 1 year labor. I am always up front regarding labor costs when someone calls us that is out of their 1 year labor warranty. Changing out a water heater is more than just picking up one & sitting another in it's place, so it does cost more than your average service call. I let them know they can call another plumbing company & compare pricing if they would like. Our company always strives to be honest, fair & punctual.

I am disappointed that this company struggles to honor their warranty and refuses to work with their customers. I had an error message on my water heater, called Mt Side Plumbing and explained the error message. They sent out a tech that literally spent 3 minutes at my home and still charged full price. Watch for how they gouge their customers and then provide bad customer service when you object. I would choose other places if you could.