Plumbing services by Immediate Response Plumbing, Inc. in San Antonio, Texas

Immediate Response Plumbing was referred by my home warranty company. I SCHEDULED AN APPOINTMENT and was given a 4 hour time frame 1-5 pm for a plumber to come to my house. So halfway thru the time frame I receive a voicemail that they "need to talk to me before they can dispatch a plumber". So I call them and I'm told they don't have a plumber on "this side of town" and will need to reschedule. I told the girl it's not even 5pm yet. She said they won't send a plumber unless they confirm someone is there. I said I made an APPOINTMENT for today and have been sitting here all afternoon waiting! I called my home warranty company and requested a different plumbing company.

I do not recommend this company! They do not take responsibility for the damages caused by their employees. Contractor came out to repair the faucet in the kitchen July 12. They were unable to fix so had to order replacement. Took them three weeks to come back out to my property. On Aug 7 they came out to replace faucet and as contractor took it off he cracked granite counter. Contractor is stating the granite was already cracked never mentioned anything during the first visit. I have photos to show granite was never cracked before. Now the owner Bob wants me to file claim with my insurance. Bob refuses to repair/replace damage caused by his employee. I DO NOT RECOMMEND THIS COMPANY AT ALL!

I called through my home warranty company for service for my water heater. Gus and Mike showed up very promptly within the scheduled window of time and were quick to diagnose the problem with my water heater. They contacted the main office and within the hour had me on the schedule to have a new water heater installed the next day. Gus and Mike were very polite and Gus was helpful in explaining everything to me. Both are an asset to your company, especially Gus, he's a great representative for your business.