Plumbing services by Basin Plumbing in San Antonio, Texas

They went over & beyond

Failed to show for an appointment. They called the night before and left a voicemail saying they will be arriving towards the later end of the 8-10 appt window, but never mentioned that I needed to call them to confirm I still needed the appointment. They claimed they tried calling around 8:15 to confirm again but did not leave a voicemail when the phone was not answered and I show no record of a missed call. Instead they just decided to cancel my appointment without even a message saying so. I took time off work to be home for the appointment window, tried calling at noon and got no answer, when I finally got an answer at 1pm they made it sound like it was my fault for not answering my phone and never apologized about the mix-up. At no point in the scheduling of the appointment did they mention that I would need to confirm my appointment the day before/morning of otherwise it would be canceled. This is clearly unacceptable and I would never recommend this company.

Fast, friendly and professional. All recommendations and suggestions based on my individual needs. Very happy with their work and pricing. Will use again whenever I have a need for plumbing work.