Plumbing services by EPW Services LLC in Houston, Texas

My experience with this company went from good to bad quickly. I had a plumbing issue where sewage water was backing up into my shower. I called EPW on a recommendation. A technician came out and worked for 2 hours with an auger trying to clear my drain line. He worked hard and declared success after 3 hours so after paying 235, I assumed problem was solved. One week later, after minimal shower and toilet use out of town the problem reoccurred. Called EPW back and told them the problem had not been resolved and to please come out and bring a camera to assess problem. Was given a 3 hour mid afternoon window for service. 2 technicians came at the designated time WITHOUT a camera was told camera was in shop for repair although I specifically asked for a camera to come to assess problem when I made the service call. When they initially assessed the problem there was no standing water in shower and shower floor was clean and dry. After running the sink and tub, the problem became evident to the technicians as now fecal matter and toilet paper had erupted from the shower drain. So after trying to clear the drain without success they suggested calling another plumbing company that actually has a camera and left me with standing fecal matter water in my shower stall. Another company is due to come out WITH a camera in another few hours. I wanted to patronize a small business but am now dealing with a major plumbing service because the small one could not finish the job. Not happy and have 235 less in my bank account and still have an unresolved issue.

Technician very nice explain everything we need and took care of our problems

do not used this company they will change the prices and they do not know what they are doing call difference company unless you want to pay more even if they agree how much they will charge you because they will find any reason to charge you more