Plumbing services by Belknap Plumbing Systems Inc in Houston, Texas

I hired them to unclogged my toilet. They had the wrong machine so they had to come back 2 hrs later with the right machine/snake to finish the job. They spent a total of one hour of work and yet charged for 4 hours, 750.00. Very dishonest people. You will not be in business for long.

They came to my home off a neighbor recommendation...they said Kenny was the owner and a great guy. The techs came to my home because I had a shower that just stopped running water. It was a concern for me because I knew the water was on but where was it going?? So I called them and they discovered it was a valve behind the shower wall that stopped working. They ordered the part so it was a 2 day job because the part wasn't on hand, but I also had my toilet replaced and at no time did they mention the price which is my mistake too but I own another home and I've had toilets replaced so I expected a valve + a toilet should be 400-900 at the most. They gave me a bill for 1,600+!!!! The work had been done so I felt totally taken advantage of. The work was well done however - this was a total gauge job in my eyes. I should have argued and disputed but I didn't because I felt I was over a barrel and that I SHOULD HAVE STOPPED THEM AND ASKED. I called them again for another job water heater 4 months later and explained that I felt really taken advantage of and that on THIS occasion I would like a quote before the work is done. I spoke to Carol and she indicated I would receive a call by the Supervisor to discuss my dissatisfaction with how I was previously billed. As she looked up my bill - she asked me, "Well why'd you wait so long to call and complain? You should have said something earlier." I explained that although she was correct - I didn't like that the work was done and at NO time was I given an estimate and that I based my lack of insistence for a estimate on the fact that I heard they had a stellar reputation and that their Owner Kenny Belknap had previously lived in my neighborhood and they were VERY fair and honest. Again - I said the work was "well done" however the price was extremely unfair. Carol said I would get a call that evening. I never rec'd a call. Even after this slight - I asked my wife to call as the water-heater was leaking and concerning me and since I was on a business trip I could not follow up w them on my previous concern. She scheduled an appointment for their estimate on 5/13/2019 and it ended up being a no-call no show. With ALL the choices in the market - these people obviously do not need my business or care that a returning customer wanted an explanation. I'm a very reasonable person I feel and at no time was I rude or disrespectful. I liked the work but unless you have an unlimited pocket-book - then my suggestion is "stay away." You can get the same work at 1/2 the cost elsewhere.

Called to get an estimate for a gas line to the back yard BBQ pit. The guy was an hour late so I was not too impressed at first but once he got there he was knowledgeable and gave me a quick and competitive quote. After getting a couple others I decided to go with Belknap's quote. The guys returned two days later and got it done. So only 4 stars because of the lateness.