Plumbing services by Sunrise Plumbing Co in El Paso, Texas

I called them yesteday, 20SEP at 2 PM because I had broken a cartridge in my bathtub, and had to have the water main turned off. I was told they would find me a technician, call me back with the details, and get them out to my place as quickly as possible. 30 minutes later, I had not heard from them at all, and when I called, there was no answer. I received a call back a few minutes later and was told a technician would be at my house around 4:30 PM. I told them that I would need to leave at 4:45 to pick up my kids and I would be back no later than 5:15. They said they'd try to get them there sooner. They called me at 4 PM and told me the tecnician was on the way. I called them at 4:45 and they told me the technician would be there waiting on me when I got back from picking up my kids. I called at 5:04 when I got back and they told me he'd be there in 10 minutes. I called at 6 PM and they were closed. This is not "dependable". This wasted an entire afternoon that I could have paid someone else so that my family didn't have to endure no water for a day. Also told me the minimum charge was 170 or so. Won't be doing business with this organization ever again.

Called them in about 3 weeks ago to unplug our main sewer line and they seemingly did a good job. They charged us 168. They even claimed to have a 90 day guarantee on their work. Main sewer line got plugged up again. Called them up again today and their own guy admitted that they had only unplugged toward the house and not towards the street so the plug just shifted away from the house. So they ended up charging us another 130 for something they didn't do right the first time and he tried justify himself by saying that the he had to charge us again because he found 1 "wipe-ee". Stay away from this company!