Plumbing services by Elite Plumbing in Burleson, Texas

First, I have dealt with home warranty companies and their contractors through three houses so far and each time it's a mixed bag. This experience has been far above expectations. I placed the service order with 2-10 at 2130 on Thursday. At 0800 on Friday Nicole called me. She was polite, professional, and accommodating. I was able to have a technician out that day. The gentleman who came correctly identified and repaired my broken bathtub drain, that was in the second floor bath. The leak caused damage to the ceiling and wall below. He was thoughtful enough to contact a different company that evaluates the extent of water damage. Because he contacted them promptly, a technician came out that same day, at no charge, and offered particle and helpful advice. I will contact elite plumbing for help even after my home warranty contract has expired.

Horrible people. After a week of waiting and numerous trips to my house, my leaky faucet is still not fixed. Brandon is the plumber and he is the biggest liar I have met. Nicole is the office manager and is rude as heck. On the 3rd trip to my house supposedly because of issues with my warranty, Brandon got mad because I had not cut an access hole for him to get to my faucet. This is covered by my warranty and I was never told I had to provide that. I told him I was tired of them blaming the warranty company and expressed my frustration. He then stormed out of the house and called his company and told them he left due to me cursing him and his company and that he had recorded the conversation. Nicole said that she heard the recording also. This was a lie. Never once did foul language come out of my mouth, only the fact of why I was frustrated due to yet another wasted day with no repairs because he was not being paid to cut holes in my wall. I called the warranty company to verify again and they said access was covered on my plan, just not the repair that would need to be done afterwards. I called and talked to the owner. He said he told his employees to record the conversations at the clients home due to past issues with treats made to his employees. That in itself speaks volumes for the kind of company this is. I would not recommend these morons at all. I think they were just milking my home warranty company.