Plumbing services by Dan’s Professional Plumbing & Repair in Kingsport, Tennessee

They were hired to come to my house at 10 am. it was 12 before we called asking why they were not there. Lady said oh they are at ihop eating they are behind. Fast forward to 2pm still nothing now phone is turned off and voicemail box is full. 4 pm still nothing phones rings but no one will answer. THEY NEVER SHOWED UP! We had to hire another company to come out.

I give the Owner of Dan's Plumbing a 5 star, simply because he was the one who figured out the issue. As Dan was leaving, he said he would bring someone with him when he comes back so they can run the new piping from my water heater to the shower. He said he would have someone pencil me in on the schedule and give me a call. They call later that day and tell me the time and what work will be performed. The day arrives and the plumbers show up but it's two.younger guys and no Dan Which was fine because he is the owner, I really didn't expect him to show anyways. Now here is the deal breaker, the guys were informed to only check the piping under the house to check for a kinked line?? Really?? Copper lines that are 50 years old don't kink!!! I'm not stupid, either someone is driving the price up on me or someone has screwed up the work order. So I got out of line with them honestly and apologized, but it seems thats all people do these days, so it instantly pissed me off. So I called the office to figure out where the screw up came from. The office manager and I had it out and I told her that I decided no one was leaving until this was fixed or I wasn't paying. I told the guys to get on the phone with Dan and figure out what to do. Dan told them to complete the job as it should have been done and to apologize to me. Here's the kicker, the office manager called the guys after getting their proper instructions from the owner and she instructs them to tell me there was an emergency job that came up and they need to leave and will reschedule me. There were some other things she was trying to make them do, but I'm not going into that because, if I haven't over heard it myself, then the manager would try to fire these guys and I'm not giving her any leverage on them. But they told her they were instructed to stay and do the job properly as it should have been in the first place by Dan the owner. After everything was worked out and everyone cooled off and recollected their composure, they came in done the job, cleaned up their mess, and headed out. They done an excellent job. The job cost me 262.00 and that was with my materials that I bought from Lowes a few days before they arrived so everything would be here and ready for them to do the job from start to finish. Basically, I was charged for an hour of work when they had no clue what was going on until I got the manager and the owner on the phone so they could give these guys the proper work order. The mechanic charged me for 80 an hour @ 2.5 hrs and his helper 25 an hr @ 1.5 hours. Once I got everything corrected and them working it took 45 mins to perform the entire job start to finish. So I will pay that hour and Dan showed up and stayed for 30 mins a few days before, so rounding off by my calculations that's 1.5 hrs why was I charged an extra hour?? thats 80 per hr for the mechanic and 25 per hr for the helper, so 105 bucks over charged me to correct their work order mess. So my advice, they do great work but someone there is over charging and it's either the Owner or the Office Manager, make sure you keep an eye on this if you use them... Make sure you call and check the work order a day before to ensure it's correct.

VERY UNPROFESSIONAL. I called 2 days ago needing a plumber because my drain line was clogged and filling my house up with sewer. They said they would send somebody and never did. They said all their people were working on a bigger, more important job than mine but said that they will send somebody anyway . So I waited for 2 days and then finally they said they were sending somebody and then dan told the guys that were coming to not come to our house, to go to the big project instead. Big disappointment and very unprofessional. And when I told them I was going with somebody else, Dan didn't even try to apologize or anything . Just said he doesn't care. Do not do business . I know me and everybody I know will not.