Plumbing services by All Access Plumbing in Clarksville, Tennessee

Fantastic human being. No doubt about his level of professionalism and cleanliness, very affordable and conscientious contractor you could have.

My home warranty company set them up to come fix a leak above my water heater and the day of the service they called and told me they couldn't come due to mechanical issues and would be out the next day. Mind you the appointment day was already 4 days after the claim was put in and my ceiling is falling and water running all in my garage!! When I told them that, Chantel was very rude and had a horrible attitude with me and said “Well o don't know what you want me to do about it we can't get there until tomorrow.” Then come to find out they cancelled on me all together. I wouldn't recommend them to anyone EVER!!

All Access was set up to check on my water heater, by my home warranty company because I was not getting hot water. The morning Inwas scheduled for service, I started getting hot water again so I called All Access an hour before service was scheduled and left a message to cancel the call. The plumber showed up anyway and I explained to him that I had called the office an hour earlier and canceled the call. He called his office to confirm and then told me that they had received the message and to call back if I needed future service. Then I get a call from my home warranty company stating that I would receive a charge because All Access was claiming I never called them, which was a flat out lie. I called All Access and all of a sudden they are telling me that they never received a call. I told the woman that the plumber himself told me they received my message after he called their office to confirm, and that I had the call in my log, including the call duration which would indicate that I left a message. When confronted with this, the woman simply hung up on me. Now I have to go through a dispute process with my home warranty company because first of all, they don't run their office efficiently and did not cancel the plumber in time before he arrived, then they lied to my warranty company and said I never called! AVOID THIS COMPANY!!! They are poorly run and actually lied about what happened! I will be filing a complaint with the BBB.