Plumbing services by Steele’s Ace Hardware, Tannersville in Tannersville, Pennsylvania

I rented a Bobcat mt55 with the bucket and 2 attachments. I also paid for it to be delivered, the total charge for the day was 484.95. First issue I had was that the machine arrived late in the morning 11am, which did not allow me enough time to complete my work by the end of the day. I called Steele's hardware that afternoon and spoke with a rep. by the name of John. I explained to him what was going on and I let him know I was going to need the machine for another day so I can backfill the trench. I asked how much would I be charged for the extra day and I was told 200. To reassure how much I would be charged I asked John if I would be charged extra for the attachments being that I did not need them. He told me clearly "No only the extra day for the machine 200". Second issue I had was the second day the machine ran out of diesel and I could not get it started after refilling the machine with diesel. I called the store but the rep I spoke with could not explain to me over the phone on how to prime the machine,he told me “look it up on google”. I could not get it started, I waited hours for them to arrive for help.When they finally arrived they started it up and took the machine without me being able to finish up. The next day I checked my account and I was charged 401.21. I immediately called the store and asked about the charges. I spoke with the store manager and he said he would look into it and call me back. I did not hear back from him until 2 days later, after me calling the store multiple times trying to get this issue resolved. He tells me that he spoke with John and that he said I was not told I would only be charged 200. I felt angry and resentful of their intrusion. I could not believe that John would lie about what he clearly told me. To top it off, the third issue I had was today I noticed another charge to my account for 48.75. I called the store and I was told by the manager he would call me right back. Shortly after Ryan calls me back instead and tells me they made a mistake by charging me. I was told it was a charge that was supposed to be for another person and they would refund me the 48.75 back. This is ridiculous, I felt I was robbed and not treated fairly. I would not recommend anyone to buy or rent anything from this store.

Great place to find everything you need. Local and convenient You don't have to walk a mile to get on thing from the other side of the store. Just bought everything I need to change out a kitchen faucet saved a lot and in and out. Very helpful staff. They will feel like family after a while. Always willing to guild you on what's needed improving on your conception to make it happen. I don't give many reviews, but in this case it's personal. Especially on a Friday night project when traffic is at its worst. Like today.

The " shop guys " help with my new chainsaw was outstanding! Best customer service that I experienced. THANK YOU!!