Plumbing services by Anyhour Plumbing & Sewer in Oklahoma City, Oklahoma

I called this company about 8:30 pm after realizing I had a plumbing issue at my home and wanted it repaired. Since it was after hours I talked to their after hours answering service and was told a technician would be calling me back shortly. After an hour and a half later with no call from a tech I called back again and spoke with their after hours service and was told again that a tech would be in touch with me shortly. Finally after another hour and a half with no call back, I gave up and decided to go to bed and would call again in the morning. I've used this company before and had a great experience a little over a year ago. it also was an after hours call and had no problems. Anyways, I called this morning and spoke with a lady in the office and expressed to her my disappointment for not getting a return call from a tech and she said that since I didn't call back first thing this morning, she assumed I got someone else to come out and do the repair and that the techs were too busy to place a 2 minute call to a return customer last night. I'm personally in the customer service business and as far as I'm concerned this is not acceptable nor should it be. I would have to let this employee go for not taking a couple of minutes to let a customer know that you are busy and will get to them as soon as possible. I wont use them again for this reason alone and don't recommend there services to anyone in need of good customer service. REMEMBER the customer is the reason your still in business.

Robert came out and got right to work on the issue. Very knowledgeable and did an awesome job, at a very fair price. Thank you also to Tina in the office for helping get this done so quickly. I appreciate all the effort. Now my worries are over.

Quick service. Honest answers.