Plumbing services by South Euclid True Value Hardware in South Euclid, Ohio

5 stars for being an essential business and being available to the community but lost 3 stars for poor customer service for my mower repair. Was told a week for mower repair and called 11 days later to check on repair status. Before even checking, was told "most likely repair was not done if I had not been called yet." Wow! I then stated it had been over a week and was then told that repair times were 7 to 10 days out which was different than I was initially informed. Only then, did he check on my repair and told me it was indeed complete and that a call had been made and voicemail left. I explained that I had not received any calls or voicemail but would pick up. Today I picked up mower and explained to gentleman that I had not received any calls or voicemail. He then stated that I was called and that he personally left the message and that "it wasnt his fault." I wasn't rude at all just wanted to let him know again that noone called. I stated that I wasn't placing blame anywhere just that I never got a call and maybe a wrong number was dialed. He then asked for my telephone number I gave him twice before dropping off and what do you know, he had typed the wrong number in my contact. He finally apologized. At this point, I was so over the experience. I paid the price remainder price which was 15 more than initially quoted. It was not worth my efforts to dispute seeing how negative my experience was already. I will never visit this store again. Just a very negative and pretty rude and argumentative for no given reason.

Great customer service! A smile goes a long way, I came here to get keys copied, quick and inexpensive! Great store for the community

SE Hardware is my go-to store. Such a distinct difference between a locally owned store and a monster corporate one. Thanks to the Owner Carter for taking such good care of us tonight. His knowledge and extra effort wouldn't and couldn't have been matched by the big boys.