Plumbing services by American Air Heating Cooling Electric & Plumbing in Grove City, Ohio

Furnace went out one morning. Called American Air because they installed a new air conditioner a year and a half ago and we were pleased with the job. Service person came same day. He explained what was wrong and gave options for repair and replace. We decided to replace and that was done the next day. The company gave us different options for replacement. Price was reasonable. Installer was on-time and did an excellent job and kept the workspace clean. I recommend American Air to anyone.

ZERO COMMUNICATION IN THIS COMPANY... Inducer motor completely disintegrated on Sunday morning at 6 am, called there 'emergency' service and get a call from a service tech. Described the issues and sent pictures with model and serial numbers. Tech said he would leave a message for the parts company so installation could happen the next Monday at a reasonable time. Meanwhile with no furnace and only a gas fireplace, the temp in the house dropped to 55 degrees overnight thinking American Air call first thing in the morning to estimate a timeline for the repairs. Never assume anything with this company, I texted the Tech at 8 am and with no response I called American Air to follow-up on the info I gave them Sunday. Nobody had any idea who I was or what my issue was with the furnace. They said they would dispatch another Tech between 3:30 pm to 7:30 pm to get information on the part numbers needed to repair the furnace. This is completely unacceptable... wait an entire 24 hours MORE to complete an 'Emergency' service call. While I understand parts are limited on the weekend, especially on Sunday, this company displayed NO urgency or willingness to retake the furnace information and solve the problem. I stopped at West Jefferson Heating and Cooling, gave them the part numbers and they called the parts into will-call at a local wholesaler and I picked it up and installed the new inducer. Willing to pay American Air for parts & labor, even pay after hours fee, and all I get is excuses. I've used this company in the past and will not use this company at my residence or any of the three commercial buildings I own.