Plumbing services by Muetzel Plumbing, Heating & Cooling in Columbus, Ohio

They didn't even come out to the house - the weekend tech trouble-shot with me over the phone so I fixed my own hot water heater. I am so very pleased to find a company that isn't trying to oversell me and upcharge me. Muetzel is my new go-to plumbing, heating and cooling company.

I've had an excellent experience with Muetzel. From the customer service on the phone to the technicians that came to my house, everything was great. They were able to get to my house quickly they even called me to move my appointment up a few days when they had a cancellation. The technicians were very friendly. They were able to quickly diagnose the problem and resolve it. I highly recommend Muetzel.

Muetzel had installed our old water heater for the previous owners which lasted FOREVER. When it finally blew, we called them to install new one. The front-line person who answered the phone, Sonia, was so kind and sympathetic to my situation. She said she had to be realistic with scheduling and so they weren't able to fit me in same day but she scheduled me for first time on the next business day. She agreed to call me if they had cancellations and she expressed understanding when I told her I was going to call around to see if I could get someone sooner. We ended up finding a plumber closer to where we live who was able to do it quicker, but I will always remember how easy it was to talk with Sonia and definitely would use them if God forbid we have more plumbing needs.