Plumbing services by Western Carolina Plumbing & Drain in Waynesville, North Carolina

Western Carolina Plumbing was ready to come out for a plumbing emergency on Thanksgiving. Granted, I knew I was in a bind when my disposal unit started backing up into my kitchen sink on Thanksgiving Day at about 2pm. I did a quick Google search and found Western Carolina Plumbing & Drain. After I called the dispatcher, she said I would receive a call from the technician shortly. In 5 minutes, I had a call from the technician who was very nice and he said he had to go to his shop and that would take about 30 minutes. I couldn't believe how quickly they were addressing my needs. That being said, my wife knew exactly what the problem was and she cleared the clog in the drain line. Apparently, I never listened when she told me never to put potato peelings down the disposal. After she got the line cleared, I called the technician back and asked him what I would owe him for his trouble. It had been roughly 10-15 minutes tops since I had spoken with him. He said nothing and we both had a good laugh at the fact that my wife insisted I tell him that she had fixed it. Regardless, the next time I have a plumbing or drain issue that my wife can't fix - I will definitely be calling Western Carolina Plumbing & Drain.

I had a great experience with these folks. I needed a new natural gas water heater and a couple minor leaks fixed in my house. My first phone call to them resulted in a very quick callback from a salesperson who gave me several options on water heaters they already had in stock. He was up front with me about the different styles, possible problems that could arise, and scheduling the service. I took a week to consider other options and decided on WCP. We scheduled the work for a Monday morning and even though the company's staff was short-handed for the week they got there and got the job done in about 3 hours. The price was competitive with other providers and I felt like I wasn't pushed into buying any "extras" that I didn't need. I would contact these folks again.

Clifford was wonderful! He was prompt, did a very thorough evaluation of our plumbing system and the possible problems, and fixed everything quickly. He was also very informative and a genuinely nice person. Thank you!