Plumbing services by Ferguson Plumbing Supply in Gastonia, North Carolina

Great service and pricing at the HVAC side

I was at Ferguson's a week ago. Had a shower handle issue. The folks there went over and above to assist me. They could have sold me an 89 part but informed me to call 1 800 4kohler to get a replacement at no charge. My part came in today from Kohler, no charge. Thanks for the great service at Ferguson, I appreciate it.

I'm not sure what level of customer service or helpfulness is realistic to find from a place like this, but I didn't feel welcome. Family is using the gym membership shower to stay clean, we are at our wits end trying to find this part and I just wanted a helpful voice to help me with some options. I was told to check Piedmont plumbing in Charlotte and although it was difficult to find, what a treat! Piedmont plumbing was friendly and found my part within seconds, even gave me tips when installing it. At Ferguson, I'm certain that a regular Joe like me isn't the main market for a company that supplies licensed plumbers , but the store was empty with 3+ employees and sometimes it doesn't hurt to give the guest some extra TLC. "I don't carry that part...silence...stare...." could better be said as "let me look here for you, that looks like a Sterling...ok yeah we don't have it here...I'm sorry, maybe I can look it up to give you a part number or see if our supplier carries it, if you can't wait for it to be shipped I understand, I've had a lot of people have luck over at Piedmont in Charlotte, it's about a 25 minute drive but if you text them a picture they can tell you if they have it, is there anything else I can help you with?". My 2 cents.