Plumbing services by Thornton’s Plumbing Inc in Clayton, North Carolina

One of the worst companies we have ever dealt with. The first gentleman was sent out to our brand new home 2 weeks old for issues with the toilet not flushing correctly and clogging very easily. He was very unfriendly and seemed more interested in hurrying up and leaving than actually helping. His reason for the toilet not flushing correctly after looking was that we weren't saturating our toilet paper enough before flushing and when he tired to prove that to me...it clogged once again. He then said “you wouldn't typically use that much toilet paper, so it will be fine.” At the point I knew he was of no help and let him leave. Our builder Stevens fine homes then sent this company out again and the reason this time was because a tampon was found and that this would void our warranty and so that we were responsible for the bill which we are unfortunately having to pay. We are still having issues but there is no way I would call this company back. Use another plumber!

Faulty pipes that were ran in a brand new home, pipe where the garden hose connects busted and water came into a room which flooded. They were at fault on their side because we had a plumber come and look. The kicker, they put in a cracked pipe at the main water line going to the meter. Which is why our bill was so high for months. We knew there was a problem but they kept saying it was nothingGrant you the names of these issues aren't as technical because I'm not a plumber however a fracture in a line is just that a fracture and we couldn't have caused that. The house was done when we moved in and the landscaping. So why were these pipes passed??? Well the water wasn't even on when the inspector for the builder came out. Kudos Onslow County.

We were experiencing a low pressure problem throughout our whole house. After having the water company come out to check the outside, I gave Thornton's a call. They put me on their schedule just a couple days out which was fine since it wasn't an urgent matter. They came to my house early which was wonderful! I showed the tech the problem and he had it fixed within minutes. The price seemed pretty reasonable too. I'm very happy to have normal pressure again! I'll be sure to give them a call in the future if I need plumbing services again.