Plumbing services by Rightway Plumbing in Charlotte, North Carolina

Worst service I've ever experience from a company. They fixed a problem with a bad smell underneath our house caused by a leaking pipe. Only to leave and within hours having my laundry room flood. When we called back, the owner continuously argued with us, very rudely, stating that we didn't know how plumbing work and it would be an additional charge to come out and fix the issue that caused the flood. He the owner agreed to a discounted price, but then to only overcharge me 80 for a 10 minute job to caulk the bathtub. Also, they charge a diagnostic fee to come out and review the issue, but will refund it if you get the work done that day. We were ready to do the work that day, but the technician said he wasn't able to. When we asked about the refund they said no b/c we didn't do the work that day, even though it wasn't our choice - it was the tech that made that decision! The professionalism from the owner was down right non-existent and after going around and around, and getting no where - he asked me to never call him again. Don't worry - we won't be calling you again and will make sure that everyone we know that needs a plumber, not to call you as well!

Hiram is top notch! He is very knowledgeable and exhibits professionalism and has great skill. I would recommend him to any body and rehire for any of my plumbing job.

Chris Baker did an excellent job for me. He corrected an improperly installed issue by another company and explained the repair to me well. He has a friendly professional demeanor. Would recommend.