Plumbing services by Advanced Plumbing Services in Charlotte, North Carolina

My home warranty CHOICE sent this company out. Both technicians that came out were courteous and professional. Robbie came on the initial visit. Kelly came on the next visit to actually complete the job. Kelly was informative and friendly. He did an excellent job completing the task as well as his clean up afterwards.

Attempted to use this company to fix the leak under my sink as they are used by my home warranty service. Blatantly lying to a customer and my home warranty company is evidently a normal thing with these people, as they did nothing to fix my problem then told me I would have to pay for the repairs after getting approval from my warranty company to do the repairs. The manager changed his story and tried to make it seem like I was the one who had a problem after calling them out for their lying. Seems like they got approval for extra payment by my warranty company and then tried to say I had to pay as well. Not trustworthy as they lied and attempted to have me pay on top of what Choice warranty approved. Terrible customer service...

They called this morning to schedule a more specific time and were able to come out much earler than initially scheduled! Kelly was professional but personal. He immediately suggested replacing the garbage disposal without hesitation and admitted to having to fix the work of other less professional companies when asked. I was very pleased with him and the overall experience from the company. Hopefully it won't break in two weeks like the last one....from a different plumbing company! Thank you for fixing the problem created by another!