Plumbing services by Derouin’s Plumbing & Heating Inc in Watertown, New York

I called Derouin's on a Saturday because our heating system wasn't heating the house. Despite warning that they had several house calls before mine the technician arrived within an hour. He was knowledgeable and explained the process as he was making the repair bad control board. While he was there he checked the settings on the system and adjusted it to the manufacturer's recommended specs, again explaining what he was doing and teaching me how to make adjustments myself if needed in the future. The technician was helpful and friendly, problem fixed within an hour, great overall experience.

I called derouins and spoke to a "man" named gary or maybe he said carrie im not sure as he isnt very eloquent of a speaker. I told him i needed the drain pipe connecting to my bathtub drain replaced directly underneath my bathtub so the weatherization crew could finish my insulation. Sets appt two days later all is good. Gary/Carrie calls me morning of appt to remind me payment is due today, as if i wasnt already aware of the process, to then tell me they would be arriving late instead of the early am appt that we SCHEDULED. Not a problem with me up until this next point. Plumber arrives and spends 30 minutes doing what i already tried to do to fix the drip myself replace and reseal drain piece on top side of tub w plumbers putty and then says he needs to go back to their shop for the part he should have brought with him already. He comes back with a partner an hour later who they told me themselves the original plumber had to wait 30 minutes for the helper to get back to shop before they could come back to my home to finish the job which took a grand total of about 30 maybe 40 minutes. They tried to charge me for their hour of time to go get the part they should have came equipped with as i requested on the phone with gary/carrie be replaced originally. Upfront i asked this pipe be replaced so why did they come without it? Maybe to get an extra hour of pay? Maybe bad communication with gary/carry the receptionist and his coworkers? Maybe just flat out incompetence on the behalf of derouins? But above all of this i missed a call from derouins so i called them back to be verbally threatened for "putting words into gary/carrys mouth" then he hung up on me while i was telling him how big of a child he was and that he was a poor businessman. So i called back to make sure he hung up on his customer on purpose and had nothing more to say and this low life thretened to call the cops and have me arrested for harrassment if i called them back and hung up again!!!!! Not to mention i spent 20 on my prior stainless drain piece with stopper and i was charged 28 for some dollar stole plastic drain piece. I would rather dump my money down my broken drain pipes and light my house on fire before i EVER called this "place of business again" negative stars if possible

We had a power outage and our pump wouldn't restart. We called them and they sent someone right out. He was very nice, and got us up and going quickly.