Plumbing services by RR Plumbing Roto-Rooter in Staten Island, New York

Called someone else. Refused to fix a toilet because the "homeowner" would not be present. I do not have problems with any other companies coming to fix things when I am at home alone. I had a problem in the past using them so I was then happy they didn't send someone as it was bad work that had to be fixed that was overcharged for the exact same toilet I was calling for. I had an issue in the past where on the phone they said they wouldn't fix something as well which is ridiculous.

My necklace broke this morning and fell in the toilet, but since I had just woken up I didn't realize what the 'clink' sound was and flushed the toilet. About 10 minutes later the chain fell out and hit my foot and I realized what had happened. I went online looking for how to diy get something back from the toilet and then after I realized I couldn't diy I googled for who could get it for me. I found Roto Rooter and a video of them saving an engagement ring from 1989. Since they've been saving jewelry for over 25 years I figured they knew what they were doing and I called them up and they told me not to use any water, and that they were calling dispatch and putting an emergency note on my call. About an hour and a half later the very friendly technician- Junior tech 5455 -rang my doorbell and told me that while he could open up the sewer trap and look around for it, that there were no guarantees that he would be able to find it. So I said please look and see, I need to take the chance. He went into my basement, opened up the trap and stuck his arm into a pipe where most people wouldn't dare, and within 2 minutes he pulled out the charm. This thing is about the size of a nickel and HE SAVED IT FOR ME!!! I am so grateful to Junior for finding it and thankful to Roto Rooter for sending me the right man for the job. Great, kind, knowledgeable, and quick phone customer service by Talia this morning as well. Thank you for the wonderful Roto Rooter customer experience, 10/10 will call again.

There was a problem with the initial service; when I called and asked for a manager, one called me back within 10 minutes. He was responsive, professional and exceptionally helpful. Along with an apology, another technician was sent the next day who “went the extra mile” in correcting the original mishap. I would not hesitate to call them again. I spent a significant part of my life in retail- this company knows how to keep a customer.