Plumbing services by Ryan in Rochester, New York

Jake was knowledgeable and efficient, plus his energy was pleasant to be around. He informed me of the exact issue, and I was able to learn more about how a furnace works in that short amount of time. I recommend this company. They came out within 3 hours of me calling them. He fixed the issue in less than an hour, and even went above and beyond when he didnt have to. I appreciate that! Plus it was affordable. I know some competitors like to nickle and dime you, and this was not the case with Ryan. THANK YOU!

5 stars for Ryan's superior service. We have been with Ryan for 20-25 years and couldn't be more pleased. Recently our sump stopped working and the basement was filling with water. They told us they would send over a plumber in about an hour and a half. But no a technician Nate was at our front door in half an hour. An hour later the new sump and other parts was installed and the water was being sucked back into the sump. But it gets better. 4 days later the basement is taking on water again as the sump stopped working. Nate shows up again in short order and quickly finds the problem to be a nut that an animal must have dropped probably the cause of the original problem. No charge for the second call even though the problem was on my end. That's how you earn the good will of the customer. So 5 stars for the speed, friendliness and quality of service and standing behind their work. I wholeheartedly recommend this firm for all your plumbing needs.

they came right out when my hot water tank leaked all over my basement causing thousands of dollars worth of water damage at work and replaced it. They never mentioned putting a tray under it and when another contractor came out to fix something else he said they should have put a tray under it. I called Ryan and they said they don't do those in basements but they can do it now but they have to charge me. I told him that they just lost a customer because it a big job to add that now. I will not call them again. 2500 this cost me and all he could say was well we have to charge you.