Plumbing services by Roto-Rooter Plumbing & Water Cleanup in Rochester, New York

We had our experience with roto rooter and it was great from start to finish. We had Andy for our mitigation, and he was exceptional. He did everything in his power to make sure things were going to be taken care of. Next we had jack as our plumber and he was amazing as well. He was very professional, great with our pups and I knew the problem was taken care of when he left. And then we had mike and Carlos who were great from the beginning. Our schedules were not the greatest, and they made sure they were here on time and worked quickly due to the fact they had to come check everything on my husbands lunch hour and he had only a limited time to be here. This company went above and beyond for us and the workers were what made this process so less stressful. I would recommend them to anyone, particular the four gentlemen that did the work. Outstanding attitudes and great customer service!!!

The cost to remove my clog was steep 500, however, the quick response and professional service was worth it. I called and they were on site in just an hour ready to work. I am relatively new to septic systems and I had many questions which were all answered and explained thoroughly. Paul and Mike from Rochester, NY were a great team!

My father-in-law had a plugged sewer drain that prevented him from using any of the plumbing in the house. This kind of problem is a real pain for anyone, but my father-in-law is suffering from end stage throat cancer with only a few weeks to live. We called roto-rooter, and them came by the same day and opened the line, but informed us there were roots in the line and the pipe needed replacing. They showed me the entire length of the sewer line from the house to the street using a remote camera fantastic tech, so I could see for myself exactly what needed to be done. The temporary fix worked and the line remained open for the few days before "the diggers" came by to do their thing. They completed the whole job in about 6 hours and left the place cleaner than they found it. Because I had seen the whole length of sewer pipe during the first visit, I knew I had a complete repair. The cost of the repair was in the thousands, but about 1/2 of what I had expected. The workmen fixed not only the sewer, but also relieved some of the angst from my father-in-law, who has plenty of other reasons for stress. Thank you Mike, Matt, and Chad.