Plumbing services by Watertight Plumbing & Heating in Red Hook, New York

Helped me out in an emergency. Very responsive, pleasant and got the job done quickly. Reasonably priced, as well.

Until recently in my 7 years in the area I received excellent service from Chris. However, for the last two jobs I've called him for the work has been unsatisfactory. On the first job I had to call him back twice for incomplete work resulting in leaks. The second job, installing a brand new Bosch dishwasher, was botched, so that not only did the appliance not drain on its very first run, but its efforts to do so wore out the pump motor which now has to be replaced. And as it turns out, had Chris reconnected the original dishwasher properly after some cabinetry work the likelihood is I wouldn't have had to purchase a new dishwasher at all, as the problem with the old dishwasher that manifested only after the re-install was the same as with the new one--not draining. When I asked for a refund of the install fee from Chris, no response.

After waiting 6 weeks for Chris at Watertight to do the 10th annual servicing of my boiler, I finally got a date for the service. Then Chris never showed up! I phoned him, got voicemail and left a message. He has never replied to that message or gotten back to me at all. After being a customer of Watertight for 10 years, I am just dumbfounded at this treatment. It was Chris who installed my current boiler, a very high end and expensive German make which is probably overkill for my small house but I trusted Chris's recommendation. It is so sophisticated that it is difficult to find someone who can service it, and now Chris apparently has decided not to bother servicing the boiler that he himself installed. This is no way to treat a customer of 10 years standing, one who always paid on the spot for any work done. I have always found Chris a bit difficult to work with, but this behavior just takes the cake! I wouldn't recommend Chris unless this is the way you like to be treated as a customer. Beware of someone who shows no loyalty to his customers.