Plumbing services by Plumbing Connection in Albuquerque, New Mexico

I had a similar experience as Max J. I had a furnace inspection scheduled and no one showed up. I finally called to inquire and was told that they had been calling my phone to confirm the appointment that morning and got no answerturns out it was because they got my phone number wrong when they wrote it down which was bizarre because I was already an existing customer. Tracy showed up about an hour latertwo hours after my initial appointment time. He services the furnace, pointed out something he thought should be fixed and offered to give me a quote but then never did. I decided to give them another try for my rental property and then they showed up an hour earlier than the appointment and said they couldn't do the time we had scheduled the appointment for. So no service. They apologized to my tenant and said they would call to reschedule. No call yet. I want to support small local businesses and understand they have resource constraints but this is just ridiculous. How about you just show up on time to your scheduled appointments? And maybe develop a more sophisticated system for storing customer information if your solution to not being able to get someone on the phone is to not show up at all.

Nice enough guys, but poor follow-through. Came out and had a pretty detailed look at my house, but never furnished a bid or called back. I called after a week or so, and the lady answering the phone assured me the owner would be calling back that night. No call. I could understand if they simply weren't interested in the work, but I think that could've been stated in the initial meeting, instead of leaving me waiting and scratching my head.

Was very impressed by this service. Very very skilled, while also personable and with reasonable prices. I would definitely call them again if I had another problem.