Plumbing services by Petro Home Services in Merrimack, New Hampshire

Today I had a horrible experience with Petro Home Services. I was told the delivery guy would be here between 10-5pm. I called the local office twice to confirm they would be here today. I was on the schedule and a ticket order was printed. I stayed home all day because I have to give my pets access to the yard and I didn't want anything to happen to the person delivering the propane. I stayed home all day and the guy never showed. When I called to complain ask what was going on, the lady on the phone acted like it was my fault that they had a mix up in the system. She offered a 50 credit in which I accepted but then told me since it was a small "decorative fireplace" that it was not important enough for them to come back out. To the rep: it's not about the small fireplace, its my time I waited wasted for you and now I have to wait all day next Tuesday for you guys to come back out hoping that you will show up. Here's my advice, you guys are better than this. There's too much competition for you to drop the ball like this and then blame me for your error. Regardless if its a small fireplace or my main source of heat which I buy both from you, I'm a customer that's loyal and I always pay my bill immediately. If my payment was a NO-SHOW like the delivery guy, I bet you'd be calling me like I called you today asking what's going on. If you want to continue to earn my business, please respect my time as well. Get this right on the next visit and I'll change this 1 star to a 5 star. I still believe in your company. To the rep: I did not mean to give you a hard time on the phone. I knew you did not have the solution because it was to late. I appreciate the 50 credit but my time is much more valuable. Now I lose 2 entire days of waiting for the delivery. I just ask that you see my point of view. Other than that, I think you handled the situation about as best as you could. Thank you for your time.

Walter came by to fix an ongoing problem we had. He was quick and professional. Highly recommend.