Plumbing services by Backlund Plumbing in Omaha, Nebraska

I called was able to have someone come out the same day, and then he was able to come earlier than expected I was called and asked if this would be alright with me.The man that came to attempt to unclog my drain, was cordial, attempted several different ways to unclog the kitchen drain and he deserves 5 stars for his efforts. Unfortunately during these attempts the main pipe broke. I asked if he knew how much replacing the pipe might cost. He gave me a rough estimate of what he thought it might cost. He texted the supervisor to ask him to come and give estimate. This is where Backlund loses 2 stars- Unfortunately, the supervisor was very busy and from what I understood would call me later that day. I received no call that day, the next day I waited until noon for this call. I didn't receive a call so I called the office and explained that, during the plumbing work the pipe was broken and could I have some one come give an estimate on cost to replace this pipe, the lady on the phone took the information and said, "would give this to Cory i believe" I didn't receive a call back so the next day I called again. this time in the morning...Again I was told that she would remind Cory of my request for estimate. All day Wednesday I waited for this call. At that time it seemed to me that Backlund didn't want my business. I called another plumbing company Wednesday afternoon, appointment set for the next day in the morning, estimate sent to me that same day, set up for work to start on Monday. My main pipe has been removed and a new one in its place. And a week later I have still not received a call from Backlund. The other plumbing company will now be my company of choice.

5 Stars! I called in the wee hours Saturday morning and was immediately set up with an early morning appointment. Sheldon arrived and went straight to work fixing my toilet problem. He was so genuinely nice as well as efficient, knowledgeable and has a great work ethic. I was extremely satisfied with the entire experience. Highly recommend for any plumbing issue big or small. I will be using Backlund Plumbing for all my future plumbing needs!

I have been extremely pleased with Backlund' employees and their service starting with Leslie who takes the calls for service in a warm and friendly manner, George, Sheldon and Dustin who took care of everything that I wanted taken care of and were professional and so very nice, special kudos to George who gave me estimates on the other things I wanted done and gave me great recommendations and last but not least, Mike from Zoom who cleaned out a stubborn kitchen drain. All of these guys were polite and courteous and did a great job. They were fast and efficient and did all the clean up. I have already recommended them to people I work with and will continue to do so. Backlund is my choice for plumbing issues.