Plumbing services by Taylor Sewer Services in St. Louis, Missouri

I've used Brian many times on different properties. The latest was today. I have also used others when Brian is booked out for longer than I can wait. But I always prefer Brian and now is son is working with him so service times are good. He is the most honest business person I've encountered. Always fair prices and he guarantees his work. He will make sure the job is well done before leaving any job site.

ZERO stars! Brian and his son came out to cable a clogged sewer line at one of my apartment buildings. Originally Brian and his son were very friendly and easy to work with however; then Brian got the cable stuck in the sewer line. After about 30 minutes of trying to get it unstuck, Brian's demeanor quickly changed from friendly to completely unprofessional. He became very hostile and started cursing stating that he was having a great day until he got to my property and I just caused him a days worth of work because he just lost 350 worth of tools in the cable that was stuck in my sewer. He told then began to taunt me stating that the clog in my sewer had been fixed but now I have a cable stuck in the line and he was out of there. When I asked him what he was going to do about the stuck cable, he told me that it was my problem and he was not going to come back. I immediately called the office. I told his wife the reason I chose them as a service provider is that they guarantee their work and gave them an opportunity to come back out and fix their mistake. She agreed that she would talk to Brian after he calmed down and she would get back to me. The next morning she called me back and left a cryptic message to avoid liability stating that after she talk to Brian, he recommend I have someone dig up the sewer line and replace it. So now I have a 30+ ft sewer cable stuck in my sewer. Thanks, Brian! I guess that 20+ years of experience you boast about really means nothing when the going gets tough.