Plumbing services by Ferguson Bath, Kitchen & Lighting Gallery in Golden Valley, Minnesota

Ordered a tub and shower faucet two weeks ago. Had to call to ask if product had come in yet. Items were to be delivered on Tuesday and it was. However, during my initial visit to select items, I was assured that delivery service would include a call letting me know they were on their way so I didn't have to take a day off of work. And that they would deliver inside the house. Neither thing happened. After calling to inquire if product had been delivered yet, I was informed that it had, although again, no phone call, and that they would not send someone out to bring the tub inside the house. The response I received was, can't you have a neighbor, family member or plumber, help you?No! I was told not only would I get a phone call informing me they were items were on their way so I can meet delivery team to let them inside house, I work 2 miles from home, but they would bring it inside. I shouldn't have to make other arrangements to do that if your sales staff is assuring me the delivery team will do it.

The showroom is so dirty. The products are dirty and marked up. The staff is very nice to work with.

We are in the final stages of our remodel project but we are a month behind due to lack of communication from Ferguson. We first came in on June 14 and chose sink, toilet, and faucet fixtures for our 4 bathroom remodels and kitchen updates. We returned a week later but had to meet with someone else as our original contact, Marni, was out of the office for two weeks then booked for an additional two weeks beyond that. We met with Marylou who was very nice, but after we made our final selections and a few changes, we never received our selection sheet. A week after our first meeting I followed up, but it took an additional two days to get our selection sheet that did not have all of our options on it. My husband followed up, but we still have not received anything. My husband finally called and spoke to a manager, who directed him to Nicole in customer relations, who indicated that she would get our selection sheet to us within a day. This conversation took place last Wednesday, and we have yet to receive anything. There seems to be no communication between staff, either, and no central way for them to access client accounts. Although we have already made our selections, we are very close to going somewhere else. I absolutely do not recommend Ferguson.