Plumbing services by D & W Mechanical in Traverse City, Michigan

D & W Mechanical came out today to do preventive maintenance on our boiler and air conditioner. Clay Wild came out and did a great job. He was very courteous, knowledgeable, great personality and did a great job. Highly recommend D & W Mechanical. Cheryl & Bob Icard

Great office staff, excellent technicians. We have used them multiple times for plumbing issues and have always been happy with their work, attitude and quick service. Everyone I have dealt with is Extremely friendly.

A friend of ours had worked for them for a long time so I trusted them, my mistake. I called them because not much air was coming out of my forced air vents. The first guy came by and never actually address the issue. He looked through my furnace, acted like he was in a rush and said nothing at all was wrong but he would add some tape to the furnace and put some more refrigerant in the system. He determined I needed more refrigerant without ever actually hooking up a pressure tester. He did make sure to end every statement with I "needed a entire new furnace system." He spent approximately 30 minutes at my house. Early the next week I called them again because the issue I was having with no air coming out of my vents was still happening, a second technician was sent out. This technician quickly determined that my blower fan was completely full of dust and need to be cleaned. He cleaned it, and an hour and a half after he showed up everything was 100 fixed and I was happy. Then I got the invoice. The invoice billed me for 4 hours of work and a pound of refrigerant. Even if you round it up they were only here for approximately 3 hours. On the invoice because they obviously understood the first guy made mistakes they refunded me 2 hours worth of labor. As far as I'm concerned they only spent 2 hours at my house. So basically they inflated the invoice to give me a discount to charge me for everything they actually did. That's like me ordering two burgers them charging me for 4 then giving me a discount for two and only giving me two burgers. And then acting like they've done me a favor. Watch out. When I called to complain I was argued with, told I was wrong, and that I didn't understand leading me to finally just throw my hands up in the air and let them know that I would never be using them again.