Plumbing services by WHITNEY PLUMBING & ELECTRIC in Grand Rapids, Michigan

Horrible company. I had to get the valves on my main water line replaced but did not have the choice of which company would do the work as it was done through my home warranty. Appointment was rescheduled multiple times, which the city played a part in as well so not all Whitney's fault there, and I looked past it. Eventually they showed up and the simple job was done but a leak exposed itself when the water was turned back on. They “fixed” the leak and left. The next time I walked down to the basement the bathroom floor and carpet are soaked, and I find a leak in the pipe that they worked on. This was on a Saturday, and neither I nor the home warranty company could get a hold of their on call tech for hours. When the warranty company finally got a hold of them, I was told Whitney would be out as soon as possible to remedy the issue. Again, did not hear back for hours and when I finally did, they said they could come out the next morning. At this point I'd already made arrangements with another company and told Whitney not to bother. My water was shut off for over 8 hours due to their simple screw up and I now have to get restoration work done and carpet replaced in my basement, which we just replaced last month after we moved in. Another minor thing, they came right in and walked on the carpet with their boots on. Every other contractor I've had come through has put covers on as soon as they walked in the door.

Al came to do electrical work after an ice storm. It's a very sloppy job. I called, texted, and emailed for a week then was stood up two days in a row plus a weekend. They came Monday to get it to code and was at house for 11 minutes. Seriously all that run around for 11 minutes its a sad shame. Beware they have an F on the BBB website wish I knew that before finding them in the yellow pages!

Had plumbing issue with kitchen sink and had paid another company 150 to end up with a sink still plugged. Rod from Whitney's plumbing went right to the issue and got my sink declogged. Did excellent job explaining and giving useful future preventative maintenance. Will definitely use them again and will recommend to friends and family.