Plumbing services by Detroit Water & Sewerage Department in Detroit, Michigan

So I see that all of a sudden City of Detroit Water has taken some of the bad reviews off, and had a few people put on there some good reviews. This isn't helping because there is still so many bad ones. Why not just fix what is wrong so you won't have so many complaining about you guys?!! I seriously do not usually take time from my busy schedule to sit up writing bad reviews unless a business has TERRIBLE service. Like it has to be multiple times of bad service. The only way that someone can get threw over the phone to customer service sometimes !! is to call as soon as they open. Over 6 times have I sat up waiting for over 30 minutes to have their phone just disconnect and hang up. Who has the time for this?!! If you live out of Detroit, how do you contact them? Is this some type of scheme to be able to turn off someones water when you cant get information on your account or take someones house for not paying a bill? Hey city of detroit water, read these reviews. DO SOMETHING ABOUT THIS!!!! I KNOW YOU HEAR AND SEE WHAT IS GOING ON

My experience was actually pleasant. The lady who helped me explained everything. The guard watched my bag that I forgot on the chair and was very nice to me. Even the woman standing outside the building helped me by guiding me to the right door. The wait wasn't long. It was my first time dealing with DWSD. Am glad I was there on a day when everyone was helpful and kind.

Called 3 days in a row water leaking in basement. From street they claimed some one was coming out still waiting have to vacum water up carpet in basement had to throw out going to call office and see what happens if not going to take action if nothing is done. My furnace hot water tank freezer and other. Pothwr is in tge oath of the water worst servuce i ever had but tgey have bo problem turnibg off your water