Plumbing services by Simulis Plumbing & Heating in Worcester, Massachusetts

We have had two experiences with them in the past few months and both times they were an amazing experience. The staff is super friendly, very knowledgeable and completely professional. We recommend them to everyone with plumbing and heating needs.

Not reliable. They are very cash oriented and don't care much for clients. Some there know plumbing but their lack of reliability makes them unusable. A shame. Don't know who picks up the phone some ladies but they are incredibly rude, every single time.

About a week ago my tenant called me regarding her heat not working so I called Simulis Plumbing. I've used them before and they was great! I stick to what I know so I asked them to come take a look at my boiler. The technician called me and told me my boiler needed to be replaced and it would cost me 8k in total. I spoke to the owner and was told I could either pay 8k to replace it or 2k to attempt to fix it but if it doesn't work I'd have to pay 8k plus the 2k10k in total. I had another technician look at it the next day and before he even touched it he told me if its not leaking it can be fixed. He cleaned the wires and lit the pilot, it took about 10 mins It's been working fine since. I explained the situation to Nancy and she was very pleasant and even suggested that I express my concerns to the owner. The next day owner had Nancy relay a message to me that he is siding with his technician. I still had to pay them 200.00 for that service call. At this I would never use them again, the only good thing I have to say is Nancy is really good and takes pride in her job. I give her 5 stars for her customer service.