Plumbing services by 128 Plumbing, Heating, Cooling & Electric in Wakefield, Massachusetts

Very happy to have found a company with value and transparency. I needed a maintenance on one of my furnace that turned into a much needed replacement of another unit. From the first interaction with Keith that did the maintenance to the lovely and very professional lady I mostly deal with Leslie my experience was above and beyond. Leslie explained everything and maintained in constant communication with me. I'm very pleased with the service 128 Plumbing provided and I will use them in the future and highly recommend them.

As a first-time home owner and novice to all things heating/cooling systems-related, I had a lot to learn and was overwhelmed with the myriad of options to choose from. Out of the several quotes I received from different companies via the Greater Boston- Best Pick Reports', Morgan spent the most time with me over 1 hour patiently explaining, and re-explaining all the options. As this was also my first time using Mass Saves, I was worried about how long the process could potentially take since I was embarking on a major overhaul and wanted to get this done before the dreaded Wintertime Oil to Gas heating conversion, Oil Tank Removal, Furnace/ Central AC/ Tank less Water Heater Installation, Old Water Heater Removal etc. With this in mind, Heather and Leslie were very responsive in shepherding my completed Mass Saves application ---- all in all, I was amazed that it only took about 2 weeks for my Mass Saves application to be approved and for my Lender to approve me a loan in order to get the work scheduled/started! My installation ran for 6 days, with Frank leading a team of 3 guys while Dave and Morgan stopped by to check in on the overall progress. Frank, Paul and team were very courteous, professional, efficient, and knowledgeable in all aspects of the work involved--- I appreciated that they tidied up, put floor covers in the indoor space, and ensured that all my doors/windows were locked after each work day. Glenn has been great in communicating all the scheduling logistics, and aside from waiting on a City Inspection Certification and Gas company meter upgrade, my condo is up and running for whatever the weather will bring! I wouldn't hesitate to use 128 again for any heating/cooling needs as their team rises to the occasion on building consumer trust, and providing great customer service!

Keith and his team made the unexpected replacement of my furnace as seamless and painless as possible! I went from my heat not working to a fully installed system in less than a week. And that included a holiday weekend! The customer service was fantastic. Between the initial meeting and the start of the project, Keith dropped off space heaters to help make it comfortable for the day until the project started. From my conversations with Keith and Chris, they were helpful, knowledgeable, and friendly. When, inevitably, the project got more complicated, the team went above and beyond to fix it. I'm sure you can find a cheaper price for a replacement, but I doubt it comes with the quality and service provided with 128. Thanks to this team for making this project more digestible. And for the heat!