Plumbing services by Mr. Rooter Plumbing of Hampden & Hampshire Counties in Holyoke, Massachusetts

Service was excellent as was the customer relationship in dealing with the office personnel. I made a request for service online, received a call to make an appointment within the hour, and had an appointment the following day which was Christmas Eve!. The "value" comes in their reliability as the pricing generally reflects the norm for this market. I will definitely use them again.

The water heater when in without a problem and the plumbers were neat and friendly. They were also careful when moving the old one out and new one IN...

I wine to do laundry in my basement on Sunday, but noticed the sink, next to my washer, was clogged. I tried to unclog it with a screwdriver, I attempted to plunge it and finally used Drano to no evail. I checked with my wife and called Mr. Rooter. I was concerned cuz it was Sunday and figured there would b an up charge. When I called, I spoke to Leah and within a 5 minute conversation, I learned there was no up charge cuz in was Sunday and that a technician would b to me between 5:00-7:00pm. Few, I thought and was excited at the prospect of A technician arriving between 5:00-7:00. Around 4/00pm I received a text that a technician was on their way. I then received a phone call from Steve stating he had a cancellation and asked if was ok that he was on the way? I of course said it was great and I'd see home soon. Steve arrived and I welcomed him in. We went to the basement and as I showed him the sink and explained what I and done he saw and the states there was an issue with the drain runnin to and from the kitchen sink. I thought omg, I did have an issue with the drain and garbage dispoSal earlier in the weekend but it had cleared. The clogged sink in the basement was beginning to make sense?!?!?!? Steve worked for about an hour and “snakes” the sink until it cleared and was fixed. Steve was timely, knowledgeable, and precise with his charge. This is the 2nd time I've used Mr. Rooter and they are in incredible! When an issue comes up, Mr Rooter is the one to call!