Plumbing services by Gervais Plumbing Heating & AC in Auburn, Massachusetts

Been using them since moving to the area and have had a great experience so far! I had questioned the price on some work they did recently and they were able to resolve the error quickly and issue a refund to us without hassle. Will continue to use them as needed

Requested a maintenance from Gervais and left without heat in one of the three zone at the house on Friday. Called the after hours guy on Saturday morning who couldn't fix it. Then, i decided to contact a local plumber and he fix it in 2 minutes by adjusting the pressure on my boiler. Sent an email to Gervais on Monday and still waiting.

Terrible company! Called Gervais on 7/20 to exchange an electric water heater tank due to a leak. The technician informed me that the cost was going to be 325 for the first hour and 180 dollars every hr after plus parts. In the process of replacing the tank, he told me that he didn't have all the parts needed to complete the job. He went to Home Depot to get the parts he needed which took him approximately 45 minutes. Mind you, HomeDepot is approximately 5 minute away from my house if that. Once the job was completed, he charged 180 dollars for the time he spent at Home Depot buying the parts he should have with him for the job. End cost of exchanging my water heater tank 810 dollars for three hrs. I talked to one of the manager about this issue and he replied was “ it was a Saturday and we don't usually carry all the supplies with us. He was on overtime” Gervais is bad for business. That was a ripoff! I will never use them again!