Plumbing services by Emerald Plumbing Co. in Marlow Heights, Maryland

On 01/27/20 I initially contacted Roto Rooter Company 1 to replace a diverter cartridge located in the tub's knob at my rental property. When I asked Company 1's plumber, twice, the cost to replace the diverter cartridge, his eyes rolled to the left and before quoting me a price of 1,000; Shortly, thereafter, he lowered it to 900.00, stating it would take 3 hours to repair as he had to cut into the drywall of my acrylic bath fitter style tub. I throw Company 1's plumber off my rental property. On 01/28/20, I contacted Emerald Plumbing Co. EPC via telephone the same day and described the issue with the tub knob. EPC estimated the cost at approx. 250.00. You know I hired them right away! EPC's plumber John, arrived earlier than anticipated. He repaired the tub knob within an hour and I paid very close to the price quoted. I was so impressed with EPC Plumber John and truly appreciate his honesty. He did an amazing job and is a stand-up individual. We had a wonderful conversation. At my request, he shared with Company 1 everything he had to do in order to fix the leaky knob and that it took him less than 1 hour to do so. I recommend reading my Better Business Bureau, Complaint ID ID14122124, filed against Company 1. Today, I met with the General Manager and a Head Supervisor of Company 1 and settled this dispute. EPC will always have my business. I highly recommend EPC, especially Plumber John. He was punctual, courteous, and very honest. He provided quality service in an efficient and timely manner.

Petey was very rude, and didn't leave the jobsite clean after he left. He also shortchanged me and offered no apology after I addressed it. The other techs were nice but it just left a bad taste in my mouth.