Plumbing services by Ira Wood & Sons, Inc. in Owensboro, Kentucky

I'm still mad after 5 years. Ugh. Customer services was horrible. The salesman assured me that the faucet we bought would fit between the sink & the window. It didn't. He changed his story to he said it should fit. They charged a huge amount for a restocking fee. They were horrible to work with. Nothing came when they said it would. I would never go back, nor would I recommend them to anyone.

Ordered a spa cover lifter 27days ago, company never had it in stock and said 7-10 days. I should have known better, I am sorry I didn't read all the bad reviews before moving forward wit his company. Do not use or fall for pricing.

STAY THE HELL AWAY FROM THESE CROOKS. Had I known how tricky, deceptive, dishonest and rude these people are I'd have never bought anything from them. They advertised undermount sinks they did not have...and since I did not know this was the ordeal, I went ahead and paid them online, only to receive an email telling me that the item would be available for shipping ONE FREAKING MONTH AFTER MY ORDER date. The way the handled it: They never returned any of my emails. Request for being contacted was answered : a customer service rep will contact you in 3 FREAKING DAYS! This never happened either. I was so sick of their bad service that I called their customer service. AFter being on hold for 10 minutes, an Eric with a foreign accent answers and tells me : Oh..Toto is late on delivery of their items BS...since when other stores have it and Toto only has problems with you guys???, they agreed to cancel my order and refund me. I later got an email from them that they had deducted 15 from my money for "Processing charges" This was never disclosed to me in any form. This is totally dihonest and deceptive. The way they work" They don't have any stuff of their own stocked. They get your money and buy the stuff IF they ever buy it, then they wait for the manufacturer to send it to them...and if you are lucky, several weeks later you get your item. basically you finance their business ahead of time. I am taking this to the BBB.