Plumbing services by Professional Plumbing, Inc in Louisville, Kentucky

I called to discuss possibilities, however, I was transferred to a voicemail in which I left my information to receive a call back. As a result of this I wanted to assure that my message was clear so I call Professional Plumbing back what a name for a company that seems to not get it the representative answered the phone and hung up the phone in my ear. I try to work with the company despite the bad reviews. Not only did I ignore the reviews I know & work along side of this company before on a project in which I became pretty good friends with the site supervisor. Not sure what has happen with this company over the past several years but I don't believe they have the correct people representing the company properly.

Not too sure if I should blame my home warranty or this company. Nonetheless, it took 1 month to replace my toilet in the master bathroom. I put the order in for the warranty company, the plumber came took a picture of the crack in the toilet bowl than left, I did not hear of anything for a few days- I called Professional plumbing and said they just got approved to repair the toilet. They did not tell me they had to order one... I waited a couple days, called again and said they put a order in for a 2 piece set. That order took about two weeks, I then had to call to schedule, after a month we finally got a TOILET replaced. I have never left a comment about a company but this is my first because I do not want any others have to go through the same thing my wife and I did. It's a shame they have to order a basic toilet. Thankfully we had another bathroom to use.