Plumbing services by Austin Bryan Plumbing in Louisville, Kentucky

I own over 100 rental units and use Austin Bryan for all the plumbing work that I don't do myself. I typically use them 4-5 times monthly and I consistently receive prompt service and fair prices. I would recommend them to anyone needing plumbing repair.

Knowledge, expertise, customer service, honesty, integrity, and any form of professionalism are COMPLETELY void here. Company was contracted for bathroom remodel--3200 worth of work done incorrectly, owner did not pull permits as discussed, caused damage to walls/ceiling/newly installed tile in adjacent rooms, allowed a worker to bring a child to job-site who was left unattended, child proceeded to walk the house with a knife cutting/destroying various items, once water was back on the improper installation resulted in flooding. ZERO accountability was taken by the owner who once informed of the issue just outright refused to accept a phone call, claimed he "stopped by house and no one was home" however, my wife works from home-was never away from her office with direct view of front driveway, then finally texting his refusal to correct work or refund invoice amount for correction of job. After two other BBB accredited plumbing companies inspected installation it was determined not only was work unpermitted, it was not done to code, completely useless and outright ILLEGAL. All work had to be ripped out and completely redone by another contractor, all parts for damage caused to bathtub had to be repurchased, owner left atleast a dozen parts "that were not needed" in the box resulting in a very dangerous installation for which he then denied completing yet made accusations that supplies were not present, and then would not correct, would not reimburse for in any way. Save yourself, hire someone... anyone... else.

Joey from Austin Bryan Plumbing was the plumber that came to the house, and he was very professional and explained to me everything that he needed to do. He had to replace plumbing pipes from under the house! He got the job done, and it was done right! I will recommend this company to all my friend and family.