Plumbing services by Kastl Plumbing in Lawrence, Kansas

I called on Monday to schedule someone to come out; I was told that Monday and Tuesday were both booked and that someone could come out on Wednesday. That was totally fine and we made the appointment for Wednesday; there was not a time window given but that wasn't a problem. Wednesday came and went, with no plumber. I called on Thursday to inquire about our appointment and was told that someone had the ticket with them; the woman on the phone said that she would look into it and call me back. That did not happen. I called this morning Friday to cancel my appointment, and, when I explained what my experience had been, the woman who answered said that she was the one I had spoken to the day before and wasn't sure where our ticket was or if one had even been made. She made no attempt to apologize or make it right; she could not have cared less. I had heard negative things about Kastl by word-of-mouth; I should have listened. I called Blue Duck; their customer service is wonderful and their service is prompt. I'm really disappointed with Kastl and won't be recommending them.

Had some slight communication errors but Kastl did a fantastic job overall. Mike identified my plumbing issue and did a quality job replumbing 30' of pipe quickly, professionally, and at a reasonable price. I would recommend Kastl plumbing and use them again should the need arise. I also had some billing issues resolved immediately and professionally. A+ job in my book.

Mark and George did an awesome job replacing my water heater and sink disposal. They also unclogged my bathtub and vacuumed some water that was flowed from my blocked floor drain grate, gratis. I highly recommend these guys!