Plumbing services by Trails West Ace Hardware in Gardner, Kansas

This local HDW store is simply outstanding! You're always greeted at the door and offered help to find what you're looking for. They have captured the home town feel with exemplary customer service. We like all the coupons offering Savings throughout the store. The coupons seem to never expire but you just can't use them before the effective date. There's no discretion for the employees on the coupon effective date. This is a great coupon program for their loyal customers. Well done Trails West Ace Hardware!

We refuse to give Ace our business anymore after several bad experiences, poor management, and a confusing coupon system. We receive several coupons for being loyalty members, but mostly unable to use them when convenient for us due to their expiring dates or even starting date as to when you can use them. A manager at this location, Rick, refused to work with us for such a small coupon issue and lost a 45 sale to argue with us. Rick puts his finger in my husbands chest when we requested contact information for Rick's superiors. Needless to say, Rick lacks the customer service skills needed to produce a loyal shopping experience. Because of Rick, Ace will lose our return business.